Question 1

How long should I freeze the globes?

Accepted Answer

Place them in the fridge for 15 minutes or the freezer for 5 minutes. Never freeze for more than 30 minutes — we want refreshing cold, not uncomfortable ice. Store them in the velvet pouch in your fridge between uses for quick access.

Question 2

How often should I use Velglow Cryo Globes?

Accepted Answer

Daily use gives the best results. Most customers use them every morning after cleansing and before applying serum. For intense de-puffing (after a salty meal, bad sleep, or travel), use twice — morning and evening.

Question 3

Are they safe for sensitive skin?

Accepted Answer

Yes. Velglow Cryo Globes are suitable for all skin types including sensitive and reactive skin. The smooth stainless steel surface is gentle, and cold therapy is actually known to soothe inflammation and redness. If you have rosacea or a skin condition, consult your dermatologist first.

Question 4

How long do the results last?

Accepted Answer

De-puffing effects are visible immediately and typically last 6–8 hours. Circulation-boosting and glow effects build over time with consistent daily use. Most customers notice a visible difference in skin texture and jawline definition within 2–3 weeks of daily use.

Question 5

Can I use them with my skincare products?

Accepted Answer

Absolutely — that's actually the best way to use them. Apply your favourite serum after cleansing, then immediately roll with the globes. The cold temperature drives serums deeper into the skin, boosting absorption and effectiveness. Vitamin C, hyaluronic acid, and peptide serums work especially well.

Question 6

What if I'm not happy with my order?

Accepted Answer

We offer a 30-Day Glow Guarantee. If you're not happy for any reason within 30 days of receiving your order, contact us and we'll make it right — full refund or replacement, no questions asked. We're that confident you'll love them.

Question 7

How do I clean my cryo globes?

Accepted Answer

Wipe with a damp cloth after each use. Avoid submerging in water or using harsh chemicals. The stainless steel is durable but handle with care — avoid dropping on hard surfaces.

Question 8

Do you ship internationally?

Accepted Answer

Yes! We ship across Europe and internationally. Free shipping on orders over €40. Standard delivery is 3–5 business days within the EU. International orders may take 7–14 business days.

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